A Framework I'm Developing to Decide When to Say Yes to Service Requests
When I became an associate professor of the practice, I said yes to almost everything because I thought that was what I was supposed to do. That led to an unsustainable workload that I wrote about here . [ Also posted on Medium. ] In this post, I share a framework I’m developing to help me decide whether to say “yes” to a service request, with the goal of thinking more strategically rather than reactively. I’m writing this for anyone who feels like they are spending too much time on service or feeling overwhelmed by it all. I’m also writing it for current and future me as I navigate these requests. Understand why you have too much service Before using a strategy to better handle service requests, we must know thyself! Use the Five Whys to dig deeper In some ways, the answer to this question seems obvious, because you keep saying “yes.” But we need to dig deeper by using the Five Whys from design thinking. The Five Whys is an iterative process for exploring the causes and effects...
